Sales
Our sales staff can be reached at (805) 964-6963 x2570 from 8am-4pm Pacific Time (Monday-Friday) or by email at aceit_sales@tecolote.com. Our sales staff handles all new sales, maintenance, and support renewals.
Technical Support
UNITED STATES SUPPORT
Telephone support is available from 5am-5pm Pacific Time (Monday-Friday) at (805) 964-6963 x2599. We use an automated voice mail system to allow us to cover the support line from multiple time zones. The voice mail system is actively monitored throughout our service hours. Please leave your name and phone number. A support analyst will return your call as soon as possible. Technical support can also be reached by email at
aceit_support@tecolote.com or via our online support center.
AUSTRALIA SUPPORT
For in country support, Australian customers can reach support by calling 0411 135 494
, emailing aceit_support_au@tecolote.com or by using our online support center. Training
Questions regarding training registration or on-site training can be directed to aceit_train@tecolote.com or (805) 964-6963 x2571 from 8am-4pm Pacific Time (Monday-Friday).
Consulting
ACEIT Consulting can be reached at aceit_consult@tecolote.com or (805) 964-6963 x2570.